Privacy Policy

Last Updated: October 2025

1. Introduction

Welcome to Texas Watch Exchange (“we,” “our,” or “us”). Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with us, or engage in transactions involving the buying, selling, or trading of luxury watches.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site and services.

2. Information We Collect

We collect personal, transactional, and technical information necessary to provide you with high-quality service.

a. Personal Information

  • Full name

  • Email address

  • Phone number and/or WhatsApp contact

  • Billing and shipping address

  • Payment details (Zelle, PayPal, Venmo, or Wire transfer confirmation details)

b. Transaction Information

  • Details of the watches you buy, sell, or trade

  • Purchase price, offer amounts, and delivery details

  • Communication records related to transactions

c. Technical & Usage Information

  • IP address, browser type, and operating system

  • Pages visited, time spent on site, and navigation activity

  • Cookies and analytics data (see Section 9)

We collect only what is necessary to process transactions securely, deliver products efficiently, and maintain communication with clients.

3. How We Collect Information

We obtain information through:

  • Direct Interaction: When you fill out forms, complete a purchase, or contact us via email, phone, or WhatsApp.

  • Automated Technologies: Through cookies and analytics tools that capture basic technical data about site usage.

  • Third-Party Partners: Including payment processors (PayPal, Venmo, Zelle) and shipping providers (FedEx) that share necessary transaction details to fulfill your order.

4. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

  • Transaction Processing: To process payments, verify ownership, ship products, and issue invoices or receipts.

  • Customer Support: To respond to inquiries, resolve issues, and provide after-sale service.

  • Fraud Prevention: To detect and prevent unauthorized or suspicious activity.

  • Marketing Communications: To inform you of new arrivals, special offers, or trade-in opportunities (only with your consent).

  • Legal Compliance: To meet legal and tax obligations, including recordkeeping requirements.

We do not sell, rent, or trade your personal information to any third parties for marketing or profit.

5. Information Sharing

We share your information only as necessary to complete legitimate business functions:

  • Payment Processors: PayPal, Venmo, Zelle, and banking institutions — all of which are PCI-DSS v4.0 compliant.

  • Shipping Partners: Primarily FedEx for insured overnight shipping.

  • Service Providers: Web hosting, IT, or security vendors who support site functionality under confidentiality agreements.

  • Legal and Regulatory Authorities: Only when required by law, subpoena, or fraud investigation.

We will never disclose, sell, or share your data with unaffiliated third parties for any unrelated purpose.

6. Data Security

We employ multiple layers of protection to safeguard your personal and financial information:

  • Encryption: All payment and personal data transmitted through our website are protected with SSL/TLS encryption.

  • Access Control: Only authorized personnel have access to sensitive data.

  • PCI-DSS v4.0 Compliance: Our payment systems and processors meet or exceed the current Payment Card Industry Data Security Standards.

  • Data Minimization: We store only the minimum amount of information necessary to complete your transaction.

  • Retention Policy: Transactional data is retained only as long as required by law or to maintain accurate business records.

While we take every reasonable measure to protect your information, no system is entirely immune to cyber threats. By using our services, you acknowledge that we cannot guarantee absolute data security against breaches beyond our control.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections or updates to inaccurate or outdated information.

  • Deletion: Request that we delete your data, subject to legal recordkeeping obligations.

  • Opt-Out: Unsubscribe from marketing emails or texts at any time.

  • Data Portability: Request that we transfer your data to another service provider, where technically feasible.

Requests may be made via email to clewis@texaswatchexchange.com.

8. Retention of Information

We retain your information only as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Comply with tax, warranty, or legal obligations

  • Resolve disputes and enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and collect usage analytics.

  • Essential Cookies: Required for site functionality (e.g., form submissions, shopping cart).

  • Analytics Cookies: Help us understand how visitors use our website.

  • Preference Cookies: Store user preferences for future visits.

You may disable cookies through your browser settings, though doing so may limit certain site features.

10. Communication and Marketing Consent

By submitting your contact information through our website or forms, you consent to receiving transactional and relevant marketing communications from Texas Watch Exchange.
You may opt out of non-transactional communications at any time by replying “STOP” to SMS messages or unsubscribing via email links.

11. International Data Transfers

Although Texas Watch Exchange primarily serves U.S.-based clients, your information may be processed in the United States or other jurisdictions where our partners operate. All such processing is done in accordance with applicable U.S. data protection laws.

12. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect or store personal data from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant updates will be reflected on this page with a new “Last Updated” date. Continued use of our website after updates constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Texas Watch Exchange
📧 Email: clewis@texaswatchexchange.com
📞 Phone: (254) 424-5700
📲 WhatsApp: (254) 424-5700
🌐 Website: www.texaswatchexchange.com
🕒 Hours: Monday–Saturday, 8 AM–6 PM CST

15. Legal Protection and Limitation of Liability

Texas Watch Exchange will not be held responsible for unauthorized access, disclosure, or alteration of personal data due to circumstances beyond our control, such as third-party breaches, force majeure events, or user negligence.
By using this website, you acknowledge and accept that data transmission over the Internet carries inherent risks.

Final Statement

Texas Watch Exchange values your time, your trust, and your privacy. Every policy and practice we implement is designed to protect your information with the same precision and care we apply to the timepieces we handle.