Terms of Service

Last Updated: October 2025

1. Introduction

Welcome to Texas Watch Exchange (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website and all related services, including the buying, selling, trading, and sourcing of luxury timepieces. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website and services immediately.

2. About Texas Watch Exchange

Texas Watch Exchange is an independent, Texas-based luxury watch dealer founded by Chad in 2025. The company was built on three core values — trust, transparency, and precision. We specialize in the buying, selling, and sourcing of authenticated pre-owned luxury watches from leading brands such as Rolex, Audemars Piguet, Patek Philippe, Omega, Panerai, Tudor, and Richard Mille.

We are not an authorized dealer of any brand we sell. All brand names, logos, and trademarks are property of their respective owners and are used strictly for identification and descriptive purposes.

3. Definitions

  • “Website” refers to www.texaswatchexchange.com.

  • “Services” refer to all buying, selling, trading, sourcing, and consignment activities conducted by Texas Watch Exchange.

  • “You” / “Your” refer to any user or customer engaging with our website or services.

4. Eligibility

You must be at least 18 years old to use our services. By engaging in any transaction, you represent and warrant that you meet this age requirement and have full legal capacity to enter into binding agreements.

5. Account Registration

Certain features of our website may require you to create an account. You agree to provide accurate and complete information during registration and maintain confidentiality of your login credentials. You are responsible for all activity that occurs under your account.

6. Buying Watches

Product Accuracy

We make every effort to ensure that all product descriptions, specifications, and images are accurate and up to date. However, minor variations in appearance or typographical errors may occur.

Pricing

Because we operate in a rapidly changing secondary market, all pricing is market-based and available upon request. Prices may fluctuate according to global market demand and watch availability.

Order Acceptance

Submitting an inquiry or completing checkout does not constitute a binding sale until your order has been reviewed and accepted by Texas Watch Exchange. We reserve the right to decline or cancel any order due to pricing errors, verification issues, or availability constraints.

Payment Methods

We accept the following payment methods:

  • Wire Transfer

  • Zelle

  • PayPal

  • Venmo

Payment must be received and cleared in full prior to shipment.

7. Selling or Trading Watches

Evaluation

All watches submitted for sale or trade are inspected by our experts. We reserve the right to decline any watch at our discretion based on authenticity, condition, or market demand.

Offers and Transfers

Offers made by Texas Watch Exchange are valid for a limited period as specified during the offer process. Once you accept, ownership of the watch transfers to us upon receipt and authentication.

Payment for Sales

Payment is typically issued via wire transfer or Zelle once authentication and verification are complete.

8. Shipping and Delivery

Shipping Method

We ship all watches via FedEx Overnight Insured Shipping within the United States.

Shipping Charges

Shipping fees may vary based on the value, insurance level, and destination of the item. These charges will be clearly disclosed before shipment.

Risk of Loss

All packages are fully insured until marked as delivered by the carrier. Once a package is confirmed delivered, ownership and risk transfer to the buyer.

9. Returns and Refunds

30-Day No-Questions-Asked Return Policy

We proudly offer a 30-day, no-questions-asked return policy.
If you are not completely satisfied with your purchase, you may return the watch within 30 days of delivery for a full refund, provided it remains in the same condition as when received and includes all original packaging, accessories, and paperwork.

Refund Processing

Refunds are typically processed within 5–7 business days of receipt and inspection of the returned item. Shipping and insurance fees are non-refundable.

Exclusions

Custom orders, special requests, or trade-in transactions are final sale and not eligible for return.

10. Warranty and Authenticity

All watches sold by Texas Watch Exchange are 100% authentic and undergo thorough inspection and verification prior to sale. Pre-owned watches may include an active manufacturer’s warranty or a limited dealer warranty, as specified at the time of purchase.

Texas Watch Exchange is not affiliated with any manufacturer, and all service or repair requests should be handled through authorized service centers or by contacting us for assistance.

11. Limitation of Liability

To the maximum extent permitted by law, Texas Watch Exchange shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profit, goodwill, or data, arising out of:

  • Your use or inability to use the website or services

  • Any delay, shipping issue, or carrier error

  • Unauthorized access to personal data beyond our control

  • Errors or omissions in product listings

  • Any acts of third parties, including payment providers or couriers

Our total liability for any claim related to a transaction shall not exceed the purchase amount of the item in question.

12. Disclaimers

Texas Watch Exchange is an independent retailer of pre-owned watches. We are not an authorized dealer of Rolex, Audemars Piguet, Patek Philippe, Omega, Panerai, Tudor, Richard Mille, or any other brand.
All brand names and trademarks belong to their respective owners.

13. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes shall be resolved exclusively in the state or federal courts of Dallas County, Texas.

14. Modifications to Terms

We may revise these Terms at any time. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of any modified terms.

15. Contact Information

For questions about these Terms or any aspect of our service, please contact us:

Texas Watch Exchange
📞 Phone: (254) 424-5700
📲 WhatsApp: (254) 424-5700
📧 Email: clewis@texaswatchexchange.com
🌐 Website: www.texaswatchexchange.com
🕒 Business Hours: Monday–Saturday, 8 AM – 6 PM CST